Job Overview
Overview:
POSITION DESCRIPTION: The SSPA position supports a positive, aspirational and engaged program culture. The position is responsible for the assessment, intake and support of a caseload of up to 78 students per calendar year. Students are entry-level and direct services employees referred by King County social services agencies. Students may not be high school graduates, may have no college experience, may have a history of homelessness and may be challenged by financial insecurity.
Responsibilities:
Case Management
Provide accessible and responsive case management services to entry-level working students. Serve as liaison and first point of contact with the student, college and student-referring organization to positively address student barriers, challenges and needs to support school and work success.
- Develop and maintain productive professional relationships and case management for a caseload of up to 78 students per calendar year.
- Develop student-driven college, work and personal life balance success plans. Work closely with SCC administrators and instructors to monitor and assess individual student progress and provide effective triage, guidance and resources.
- Communicate student progress with student-referring supervisors and approved student networks regarding challenges, barriers and achievement.
- Cultivate and maintain positive, connected student cohorts to enhance student support of one another.
- Collaborate with SCC administrators and instructors to produce cohort events and activities to inform and enhance the student college experience.
- Initiate and maintain thorough program recordkeeping and student case notes. Participate in established data collection systems that meet SCC and partner organization standards for confidentiality and data completeness. Prepare reports.
Program Outreach and Coordination
Collaborate with SCC, SSPA Program Manager and partner organizations (SSPA team) on SSPA outreach and marketing. Develop and maintain program marketing, application and enrollment materials. Coordinate program outreach and student recruitment. Maintain student referral and application files and support student selection process
- Initiate, respond and maintain thorough, collaborative communication with SCC and partner organizations from outreach and student referral through program acceptance and completion cycles.
- Develop effective program marketing materials for distribution to all participating organizations.
- Establish annual SSPA calendar and quarterly class information, schedules and resources.
- Conduct positive program outreach with referring student organizations through in-person and electronic communication.
- Coordinate student selection process with SSPA team. Develop and maintain selection process record keeping.
- Evaluate and process application packets to send to SCC for registration and funding confirmation. Work with SCC on registration/enrollment barriers.
Program Enrollment and Financial Aid
Work with SCC to assess student needs. Initiate, engage, inform and positively assist students to navigate and meet deadlines for college enrollment, registration, program or class discontinuance and funding processes throughout SSPA participation.
- Establish collaborative relationships with college administrators and student services to
assess individual student needs. Provide timely counsel and resources related to all aspects of application, enrollment, registration, discontinuance and financial aid.
- Develop and maintain SSPA recordkeeping and participate in established data collection systems to ensure that all required student documentation is complete. Prepare reports as required.
- Adhere to confidentiality guidelines and respect student privacy.
- Maintain accurate record of hours worked and submit timesheets on schedule.
- Participate in required trainings as scheduled.
- Actively participate in staff and supervisory meetings as required.
- Contribute to and support a positive, culturally aware, anti-racist work environment.
- Contribute to a team-oriented, positive, collaborative SSPA work environment.
- Participate in SCC and lead participating agency advocacy on behalf of the program and students served.
- Perform other job-related duties as assigned.
Qualifications:
JOB CONDITIONS:
PHYSICAL AND MENTAL ACUITY DEMANDS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to actively participate in a full-time position.
- Able to hear telephone rings, phone and face-to-face conversation, and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Able to read normal size print and handwritten notes.
- Able to sit for sustained periods of time. Ability to participate in activities in various locations.
- Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
- Able to make independent decisions and apply sound judgment in performing job duties.
- Regularly able to perform duties as assigned.
