Pediatric CHW Program Lead -Public Health Corps

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

New York City Health + Hospitals is the largest safety net health care system in the country and serves 1.3 million New Yorkers, nearly 400,000 who are uninsured. It provides medical and mental health services through its 11 acute care hospitals, four skilled nursing facilities, six large diagnostic and treatment centers and more than 80 community based clinics.

NYC Health + Hospitals played a pivotal role during the COVID-19 pandemic, not just in treating New Yorkers but also in testing residents, breaking chains of COVID-19 transmission in a timely fashion through contact tracing, and ensuring New Yorkers can isolate and quarantine safely. NYC Health + Hospitals will play a leading role in supporting New Yorkers in the recovery from the COVID-19 pandemic, including by dedicating resources to address the disproportionate toll that the pandemic took on low-income residents and in communities of color. Though the creation of the NYC Public Health Corps, NYC Health + Hospitals will build a workforce of Community Health Workers that is focused on assisting patients with meeting their goals around health and well-being and that can be activated in case of future public health emergencies.

Summary of Duties and Responsibilities:

The Pediatric Community Health Worker (CHW) Pediatric Program Lead will provide programmatic oversight for the entire Public Health Corps Pediatric CHW program. Pediatric Community Health Workers at the clinical sites (hospitals and community health centers) provide care to patients to improve their health, strengthen their connection to primary care and achieve patient-driven goals. The Pediatric CHWs are overseen by Supervisors at the facility sites who report to facility-based Pediatric Ambulatory Care Leadership. The Pediatric CHW Program Lead will serve as the primary point of contact for the Pediatric CHW Supervisors, in their work overseeing the Pediatric CHWs at the facilities. Working closely with the Pediatric Clinical Leads at the facilities, the CHW Program Director, Special Operations CHW Program Manager, Training, the Operations team, and the Data Analyst, the Pediatric CHW Program Lead’s role will be to provide oversight to the functioning of the Public Health Corps Pediatric CHW Program.The Pediatric CHW Program Lead will report to the Senior Director, Pediatric Health Care Delivery.

General tasks and responsibilities will include:

• Oversee program implementation of the Public Health Corps Pediatric CHW Program in a variety of clinical care settings (Pediatric Primary Care and Special Populations including clinics that focus on caring for children in child advocacy centers).
• Provide support and open-lines of communication, including site-visits as needed, to hospitals and community-based clinics where Pediatric CHWs are based.
• Monitor key program metrics including patient enrollment targets, achievement of required patient goals, and achievement of patient-directed health goals.
• Develop and implement continuous quality improvement for the Pediatric CHW program, Design coaching strategies, and supporting materials to improve the CHW intervention, supervisory structure, and/or clinical integration in collaboration with key colleagues.
• Work closely with the Social Determinants of Health team to:
• Develop and operationalize a strategy to incorporate SDOH screening and standard referral processes into the Pediatric CHW intervention;
• Continuously evaluate and refine approach to systematic identification of SDOH needs across H+H and to develop creative solutions to incorporate SDOH identification across CHW and other initiatives;
• Define and refine program metrics and reports;
• Ensure City Hall reporting requirements are met;
• Address any issues with HR, staffing and hiring;
• Coordinate initial and ongoing training of all Peds CHW-Supervisor teams; Develop and implement pediatric program-specific trainings, manage and refine the training curriculum, including refreshers, make-up policies, attendance, scheduling, improving content and training documents, and ensuring they are distributed appropriately to sites;
• Build and maintain effective EMR documentation processes for Peds CHWs and reporting methods, including training development and coordination; provide program oversight in the development of a documentation system for Peds CHWs
• Demonstrate strong project management and collaborative leadership style, including by convening key colleauges to discuss program progress, challenges, and best practices, to solicit input, and to develop and execute steps to refine and expand the CHW model in pediatric primary care over time.
• Present program model, goals, design, and metrics to government and health system stakeholders.
• Act as point person on any program evaluation initiatives.

Minimum Qualifications

1. A Baccalaureate degree from an accredited college or university with a major in Social Science, Social Work, Public Health or related discipline and three (3) years of full-time, progressively responsible experience in the field of community relations, community organization, public health and/or social services in a public or private social or health agency; or
2. A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have minimum of a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting agency.

Department Preferences

• A Master’s Degree from an accredited college or university in Public Health, Public, Hospital or Business Administration, Health Care Specialization, Social Work or Social Services or a related discipline; and four (4) years of progressively responsible experience relating to health care program planning, research, design, operations, evaluation and analysis, one (1) year of which must have been in supervision or planning and/or analysis; or
• A Baccalaureate Degree from an accredited college or university in disciplines, as listed in #1 above; and five (5) years of progressively, responsible experience relating to health care program planning, research, design, operations, evaluation and analysis, one (1) year of which must have been in supervision or planning and/or analysis
• Experience managing staff
• Experience in a clinical setting
• Strong computer skills (MS Office Suite)
• Comfort with and ability to analyze and interpret data
• Excellent communications skills, including written and oral presentation skills, with the ability to engage, build credibility and engender trust across all levels of collaboration
• Ability to communicate and collaborate with team members from multiple disciplines and at multiple levels
• Detail oriented, flexible and professional
• Demonstrates initiative, sound judgment, flexibility and creative problem-solving skills
• Excellent time management skills, ability to multi-task

Job Types: Full-time, Temporary

Pay: $53,958.00 – $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• Community Supervision Officers: 3 years (Preferred)

Work Location: One location