Office Coordinator – Mental Health Clinic

Lives Change Here! We are GROWING…Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

Our Mission: Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

Why Work Here?

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 10 paid holidays per year, 5 weeks of PTO days in the first year that grows year after year. Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

PER THE STATE OF WASHINGTON MANDATE – ALL HEALTHCARE EMPLOYEES MUST BE EITHER COVID-19 VACCINATED / HAVE A MEDICAL/RELIGIOUS EXEMPTION.

IF EXTENDED AN OFFER OF EMPLOYMENT WITHIN OUR COMPANY, CANDIDATE MUST PROVIDE PROOF TO BE COMPLIANT (COVID VACCINE CARD/MEDICAL OR RELIGIOUS EXEMPTION) IN ORDER TO COMPLETE THE HIRING PROCESS.

Starting Pay Range – $19.35/hr – $21.30/hr

Summary:

This position is responsible for the efficient day to day office operations of a satellite clinic. Serves as primary contact for communications with clients, staff and the main clinic. Provides administrative support to the Program Manager and clinic staff.

Essential Job Responsibilities:

Administrative Support

· Enters sensitive data into the computer information system in a timely manner. Performs all related self-check, error-correction and date information functions according to timelines.

· Assists clinical staff with information needed to complete documentation and correct QA deficiencies.

· Coordinates and maintains treatment room schedules

· Maintains office supplies and agency forms

· Provides support for staff to track and complete required paperwork

· Assists with correspondence, faxing and copying

· Cross trains to alternate duties as necessary to cover main clinic and other satellite clinics

· Communicates any site maintenance needs to the Facilities Coordinator

· Maintains Tracking and Reports

· Maintains Petty Cash Account

· Maintains department bus passes for consumers

· Records meeting minutes

Reception

· Performs reception duties to include greeting and directing visitors and clients, answering incoming calls, and coordinating clinic and/or medical appointments

· Coordinates scheduling changes and cancellations and enters into computerized appointment scheduler

· Screen and direct inquiries to the appropriate agency staff or program

· Researches next appointments for clients either in person or by phone

· Verifies consumer personal data and provides required paperwork to consumers as needed

· Collects co-pays, deductibles and insurance information

· Appointment reminder calls

· Monitors and maintains lobby as needed

· Ensures proper completion of client required paperwork

Non-essential Job Functions:

• Support agency mission, goals and objectives
• Attends staff and planning meetings as scheduled
• Maintains communication and cooperative working relationships both within the agency and community at large
• Other duties as assigned by Supervisor

Education, Licensing and Experience:

· Minimum of four years of experience in a medical office setting.

· Familiarity with HIPAA regulations and extensive knowledge of insurance and eligibility verification required.

· Knowledge of all insurance payers, billing experience preferred. Must possess excellent organizational and time management skills.

· Ability to work independently with minimal supervision.

· Intermediate knowledge ofMicrosoft Office applications and experience with electronic medical records or comparable databases.

Competencies, Knowledge, Skills and Abilities:

· A strong commitment to the worth and dignity of the patient, and the right of each patient to have access to helpful, competent, and individually tailored support and services.

· A strong commitment to working collaboratively, assertively and interdependently with co-workers.

· Must possess the skills necessary to establish and maintain supportive, collaborative, and therapeutically effective relationships with patients while maintaining an appropriate professional distance and avoiding boundary confusion

· Competency in: clinical treatments of substance use and addictions, co-occurring disorders, individual crisis intervention; professional ethics, and patients’ rights.

· Demonstrated ability to effectively plan and organize work to satisfactory completion.

· Excellent written and oral communication skills.

· Computer proficiency (Word, Excel).

· Ability to determine an appropriate treatment plan for each patient, and a willingness to train staff to this level.

· Must have access to a car, have a valid driver’s license and current auto registration.

· Ability to pass background checks for Jails and School if assigned to an offsite location.

EQUAL OPPORTUNITY EMPLOYER

Columbia River Mental Health Services is proud to be an equal opportunity workplace. We are committed to diversity and inclusion, and we seek applicants from all backgrounds to join our teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by law. We encourage our employees to bring their authentic selves to work and do not tolerate discrimination at the workplace.

Job Type: Full-time

Pay: $19.35 – $21.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical office: 4 years (Preferred)

Work Location: One location