Job Overview
HopeLink has been recognized as one of the 50 Best Nonprofits to Work for in the U.S. and we are growing! Our vision is to change and save lives in our community by empowering hope, safety, recovery, wellness, independence, and community integration for adults living with behavioral health care challenges.
Shift Times Full Time, 40 hours a week -times may be subject to change based upon contractual and operational needs
2nd Shift 10a-6:30p Est
3rd Shift 6p-2:30a Est
Current Training Schedule is 10a-6p Monday-Friday regardless of hired shift, Held for 4 weeks with an additional 1 week of On The Job Trainings and Supported Shifts. All Trainings must be attended in Full.
PRIMARY DUTIES:
The Crisis Worker will use active listening and provide emotional support to answer local and national 988 Suicide and Crisis Helpline chats and text. These incoming conversations are primarily through the 988 Virginia Chat queue supporting those within the state, LGBTQI+ Youth Chat (25 and under) for members of the LGBTQI+ community and the National Back-Up Chat and Text service handle conversations via text and instant messaging (IM) with those in crisis. Your assignment will be based upon availability, staffing and operational needs. Guidelines, capacity, need, and knowledge shift all the time. HopeLink Behavioral Health is a nationally recognized Crisis Center of Excellence and Accredited 24/7/365 Contact Center.
-Handle contacts by engaging our core philosophies to provide a crisis intervention, safety and risk assessment, information and referrals, and intake screening of callers seeking Mobile Crisis Response and other community services.
-Respond to all offered crisis chats through the Unified Platform or equivalent.
-Adhere to 988 Suicide and Crisis Lifeline Standards, HopeLink Behavioral Health Policies and Procedures, and appropriate accrediting bodies best practices when providing services.
-Ensure the 988 Suicide and Crisis Lifeline Suicide Safety Policy is adhered to utilizing active engagement, asking about suicide directly, and accurately assess the severity of the situation, engaging emergency intervention when criteria for imminent risk is met.
-Engage in Suicide Safety and Risk Assessment by ensuring the immediate safety of the chatter, engaging in evaluation of access to lethal means, and utilizing safety planning skills to ensure chatters have a plan post conversation.
-Offer and perform follow-up contacts to any individual who has experienced suicide thoughts in the past 24 hours.
-Provide safety and security for chatters by assuring them of their confidentiality and privacy and ensuring that any information shared by the client is kept confidential.
-Accurately reflect crisis contact interactions in corresponding contact reports throughout and at the end of each contact.
-Accurately assess the severity of the situation and being able to engage emergency resources independently and confidently.
-Engage in a supportive and collaborative work environment, to maintain open communication with supervisors, clinical and administrative support staff.
-Support the overall operations of HopeLink’s Crisis Services by performing additional tasks and duties as assigned.
QUALIFICATIONS:
-B.A. or B.S. preferred, degrees in Social Services, Psychology, Community, Public Health or Human Services. Will consider relevant experience in lieu of education.
-Ability to successfully complete mandatory Crisis Services Training.
-Excellent written and oral communication skills; ability to articulate easily understood over chat and text based service, along with phone skills due to outbound calls.
-Strong computer skills with various software – Microsoft Products proficient skills experience and proficient typing skills.
-Ability to make sound decisions under pressure. Along with a solid support system, and capacity to hold other’s emotions.
-Secure access to reliable hardwired internet and a desktop or laptop computer that both utilize Zoom and web browser simultaneously and support other platforms as needed.
-Must maintain a confidential workspace.
-Knowledge of distress tolerance and coping skills.
-Weekend and holiday availability required.
Ready to Make a Difference?
Join our team and help individuals achieve their employment goals. Apply Now!
https://hopelink.applicantpro.com/jobs/
HopeLink Behavioral Health is an Equal Opportunity Employer.
We are unable to hire in the following states:
California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
More Information
- Salary Offers $17 - 20/hourly
- Remote Work Full-time remote work
