Mental Health Case Manager I

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Provides case management/therapy for patients and families to enhance their psychosocial

functioning. Performs duties and responsibilities in a manner consistent with mission, values and Mercy Service Standards.

Safety/Risk Management:

• Follows confidentiality policy with regard to patient information spoken, written or exchanged with others
• Complies with Infection Control guidelines.
• Complies with patient rights and regulations.
  Adheres to hospital-wide and department safety regulations.

Coordination of Services:

• Serves as advocate for the patient/family to the Interdisciplinary Team and encourages patient/family participation in the plan of treatment and discharge plan.
• Works with the patient/family member, the Interdisciplinary Team members, Nursing, Rehab, Dietary, etc. and physicians to plan for the patients discharge and aftercare.
• Participates in QI activities that identify ways to improve patient care.
• Is knowledgeable of community resources and utilizes resources wisely.
• Makes sure arrangements for patient discharge are appropriately and safely carried out.

Basic Aspects:

• Performs case management/therapy for behavioral health services. Assures that the related emotional and social needs of the patient are met and maintained on an individual basis.
• Completes initial assessments on each patient to include demographic and psychosocial information. Assures information is documented in medical record for each discipline to use.
• Meets with patients and/or family members to develop and review treatment plan goals and prepare for discharge. Obtains appropriate signatures.
• Provides crisis intervention, individual/family/group therapy according to patient needs.
• Appropriately assess and intervenes in situations of abuse or neglect. Takes appropriate action as mandated reporter.
• Assists patients and family members with discharge planning. Provides information and/or referrals for medication management, psychiatry, primary care physician, support/recovery meetings, therapy, and other resources as needed.
• Monitors ongoing needs of patient for psychosocial interventions and appropriate discharge plan.
• Completes required documentation on clinical record. Attends interdisciplinary team meetings and provides input on patient status and discharge plan.
• Updates and maintains care plan/treatment plan to reflect changing needs of patients utilizing appropriate resources and documents patients and/or family response to education.
• Keeps abreast and complies with regulatory changes. Participates in annual review and revision of policies and procedures according to JCAHO standards.
• Provides community resource information to patients and families.

Communication Management:

• Uses education and expertise to act as resource for Social Worker I position for psychosocial counseling.
• Provides support and education to patients and families to facilitate and adaptation to illness or disability and compliance with recommended treatment.
• Communicates with patients and families in a timely manner in regard to patient’s progress, needs, and discharge plans.
• Develops and maintains relationships with community agencies.
• Communicates patient goals and changes in status to other Interdisciplinary Care Plan Team members and utilizes input to revise care plan for optimum patient benefit.
• Makes independent decisions in routine and complex situations and informs appropriate persons of actions and results.
• Gives thorough information to leader and/or case manager/therapist covering on weekends and during PTO to enable the staff member to easily take over in the patient’s care.

Technology:

• Maintains knowledge base through continuing education and applies knowledge to current social work practice.
• Working knowledge of Microsoft Office products and proficient computer skills.

Qualifications:

Education: Master’s degree required in Social Work, Counseling or other human-service related field.
Licensure: Licensed Masters Social Worker (LMSW), Provisional Licensed Professional Counselor (PLPC) or eligibility for licensure preferred.
Experience:
Preferred Experience: Minimum one year Behavioral Health experience preferred.
Preferred Other: Co-worker must be able to communicate orally, in writing and demonstrate proficient computer skills. Co-worker must be able to listen and to understand and explain complex situations.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.