About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the role

The Manager of Crisis Services Program Operations is responsible for supporting the Chief Clinical Operations Officer (CCOO) to ensure the smooth and efficient operations for a large 200+-person vertical at the Trevor Project, Crisis Services. Think of this role as the CCOO’s partner to support Crisis Services. The Manager will partner with the CCOO to support a variety of regular stakeholder meetings, both virtual and in-person, to include meetings of the Crisis Service senior leadership, managers, and full staff. The Manager will work with the CCOO on drafting internal communications, slide presentations, and special projects. The Manager will work collaboratively with all verticals at The Trevor Project, as well as external stakeholders, and ensure that relationships and contacts are stored and tracked in internal databases. The Manager creates systems and processes to support a high-functioning team across the various departments within Crisis Services so that both staff and the LGBTQ youth we serve experience a consistent, platform and geography-agnostic brand.

Who you are

Organized. You can keep track of 100 different things at once. It’s no big deal for you to manage multiple busy calendars while responding to tons of emails and answering calls.
People person. As one of the main partners for multiple leaders within the vertical of Crisis Services, you are always friendly, kind and professional. You love working with people, including your amazing colleagues, and are a collaborative team player. You are inspired to work collaboratively with a team of superstars, not motivated by a shark-tank environment.
Attentive to detail. You sweat the small stuff. You always double-check spellings of names, exact addresses and times of meetings.
Clear communicator. You are direct and concise. You speak and write eloquently, whether over the phone, in person, via e-mail and snail mail.
Creative. You are not afraid of building a slide deck.You can think of different ways to communicate information to accommodate different audiences, learning styles, etc.
Trustworthy. You handle confidential and sensitive information with discretion
Innovative. You look at the way things are and then imagine 20 ways they can be improved. You’re always thinking about ways things can be run more effectively.
Results-focused. You set clear timelines and drive processes to completion. You move with a sense of urgency and know how to get things done.
Flexible. You are comfortable navigating ambiguity and working through competing priorities.
Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you’ll do

Manage and develop processes and procedures that streamline workflow across Crisis Services that improve efficiency and allow us to meet our goals
Lead the preparation and editing of agendas for both virtual and in-person meetings to include but not limited to meetings of the Crisis Services Senior Leadership Team, Crisis Services Management Team, and Crisis Services All-Staff
Track action items and work with leaders across departments to ensure follow-up is completed
Partner with the CCOO and Crisis Services Senior Leader and Management teams on seasonal efforts such as goals, workforce, and budget planning.
Prepare draft slide presentations and draft communications
Develop and launch communication vehicles such as newsletters, surveys, etc. to support engagement and transparency across Crisis Services

Benefits

Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer.
Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery.
Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
Fun virtual office environment and passionate team.
Online Subscription to Headspace, a digital meditation platform.
Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day.
The Trevor Project is an equal opportunity employer.

Your application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Manager of Crisis Services Program Operations at The Trevor Project!