Intake Coordinator – CPAP Team – Homecare

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments. 

Job Essentials

Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
Organizes daily activities to assure the department functions according to accepted standards.
Establishes and maintains effective internal and external working relationships.
Responsible for complying with information privacy / confidentiality policies and regulations.
HME Support Services only:
Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
Maintains productivity levels established by management in completing orders.

Minimum Qualifications

One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
– and –
One year of customer service experience.
– and –
Demonstrated excellent interpersonal relations and communications skill.
– and –
Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
– and –
Demonstrate ability to work under stress.
– and –
Demonstrated computer and word processing skills.

Preferred Qualifications

Experience with Centricity/IDX.
– and –
Knowledge of Intermountain Healthcare’s computer systems.
– and –
McKay-Dee: Two years mental health medical experience. One year psychiatric and drug and alcohol medical terminology and coding experience.
– and –
Alta View: One year IDX experience.
– and –
PCMC: BS in related field or two years of experience with child/adolescent behavioral health treatment services.
– and –
HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.
– and –
Bilingual Spanish speaking
– and –
Admitting, billing, collection and/or insurance verification experience
– and –
Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
– and –
Medical Terminology

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Speaking

This position will be working with our CPAP Intake Team.

Shift: Monday -Friday 10:00 AM -6:30 PM

Pay range: $17.00 – $23.08 depending on experience

Location:

Homecare – Salt Lake City 

Work City:

South Jordan 

Work State:

Utah 

Scheduled Weekly Hours:

40