INTAKE CLINICIAN SAT/SUN DAYS MON OVERNIGHT

Responsibilities

Behavioral Health Recreational/Activity Therapist FT Opportunity

Quail Run Behavioral Health Hospital is a 102-bed, acute care psychiatric hospital located in Phoenix, Arizona. Quail Run features individual units for adolescents, adults, and seniors, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patients receive care from our compassionate health care team each year at Quail Run Behavioral Health.

For more information please visit us at: www.quailrunbehavioral.com

• Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs. Keeps aware of calls waiting in the queue which require immediate attention.
• Performs telephonic risk assessment to determine level of suicidality/homocidality with caller in crisis.
• Utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
• Provides specific telephonic referral to an appropriate resource whenever a caller is not appropriate for Horsham services.
• Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
• Demonstrates knowledge of inpatient, partial hospitalization and IOP admission criteria and is able to apply such to individual patients.
• Upon determination of appropriateness for potential admission, obtains insurance information and accurately and thoroughly completes Insurance and Patient Admission Form (IPA).
• Faxes IPA/ICS to Patient Accounting immediately upon receipt of referral for an admission/evaluation to verify insurance benefits.
• Utilizes the Medical Assistance Eligibility Verification System (EVS) to verify eligibility, or contacts the Office of Medical Assistance telephonically, for all patients referred for services.
• Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source within 24 hours.
• Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.
• Provides directions or arranges appropriate transportation services via Hospital van, taxicab or ambulance as needed to transport patient to hospital.
• Documents each scheduled evaluation or admission on the Daily Assessment and Admission log.
• Assigns patient to appropriate unit based upon age and clinical presentation.
• Notifies unit staff of pending admission and provides pertinent clinical, demographic and insurance information. Notifies receptionist of pending information.
• Notifies Program Coordinator/Nursing Supervisor, Director of Nursing and Clinical Director of any special medical needs or accommodations patient may have which require evaluation and documents need and notification on ICS.
• Accurately and thoroughly enters information documented on the ICS and IPA into the computer as a call under the Call Management menu in accordance with unit protocol.Evaluation and Admission Process
• Promptly greets patient and family upon notification from receptionist of their arrival. Informs patient and family of evaluation and admission process. Copies patient insurance card. Provides potential patient with unit information.
• Notifies physician of patient arrival for evaluation. Provides physician with a Physician Admission packet including ICS/IPA, Psychiatric Evaluation form, 201 form and Initial Orders form.
• Notifies assigned unit staff of patient arrival.
• Provides initial clinical assessment including the history of presenting illness, family dynamics and psychosocial information. Able to communicate this information to the physician for completion of evaluation, or on progress notes for further family involvement.
• Upon completion of evaluation and determination of need for admission, completes pre-certification process prior to sending patient to unit by contacting the insurance or managed care company to present psychiatric evaluation and confirm approval for admission. Enter patient into EMTALA Log.
• Accurately and thoroughly documents insurance information, pre-certification approval, patient diagnosis and ICD-9 code on IPA form and ICD-9 log including pre-certification number, number of authorized days and full name of person authorizing admission.

If you would like to learn more about the Registered Nurse (RN) position before applying, please contact Jill Borrini, Human Resources at jill.borrini@uhsinc.com or you may call 602-455-5700 for immediate consideration.

Qualifications