Housing Case Manager

The GOSH Housing Case Manager will work with and support those clients authorized by Aging and Long-Term Support Services to seek and obtain permanent housing within the community. The position may require specialist to provide training and preparation needed for establishing ADL’s. Staff will assist with case management, as needed.

Responsibilities and Duties:

• Communication with all referral sources including community partners.

• Maintaining knowledge of ALTSA – GOSH services and implementation procedures.

• Ensures client confidentiality per HIPAA guidelines.

• Maintains client confidentiality by using secure email.

• Maintains client’s GOSH referral with their release of information in client’s file.

• Facilitates clients completing Housing Assessment.

• Tracks and documents in-person visits in client’s file.

• Maintains supportive housing documents in client’s file (e.g. credit checks, background checks, lease).

• Submits activity reports during pre-tenancy & transition period, and monthly notes once in stable tenancy.

• Maintains reimbursement receipts in client’s file.

• Maintains copies of permanent affordable or subsided housing waitlist application information in participant’s file.

• Facilitates clients completing a Crisis Plan within 24 hours of community relocation (includes crisis hotline numbers). Maintains documents in client’s file.

• Completes a goal and service plan with participant within 30 days of returning to community and maintains document in participant’s file.

• Reviews or updates goal and service plan with participant every 90 days once they are in the community, or as needed (minimum is 4x per year) and maintains document in participant’s file.

• Maintains documentation of 24/7 Coverage.

• Work with clients to develop individualized housing plans.

• Adheres to strict boundaries and professional ethics in the care of others.

• Ensure timely client Follow-up takes place.

• Attend program-related community, coalition and committee meetings as assigned.

• Case conferencing as needed

• Ensure effective service delivery by coordinating work with other case managers assigned to client.

Qualifications:

• 4-year degree in human services or comparable combination of education/work related experience preferred.

• Experience in social service setting with working knowledge of case management systems and planning techniques.

• Knowledge of housing related resources both temporary and permanent.

• Experience working with homeless individuals and families a plus.

• Knowledge of SSI and SSDI programs.

• Basic familiarity with mental health disorders.

• Must be proficient in the following computer applications-Microsoft Word and Excel.

• Must meet insurance carrier’s requirements for approval to drive.

• Must have own transportation to conduct job related travel and must be able to drive

Physical Requirements:

• On an occasional basis, may be required to remain in stationary position >50% of the day.

• Sit/Stand/Walk in combination inside the office to access file cabinets, office machinery, etc.

• Sit/Stand/Walk in combination outside the office to access vehicles, client houses, hospitals, etc.

• Constant use of upper extremities for Computer, office machinery and driving.

• Frequent communication via phone, fax, email and in person for coordination of care, outreach, etc.

• Must be able to observe and assess clients in their personal living space.

• May lift up to 20lbs on a seldom basis.

• Outdoor, local travel and driving is part of the role; therefore, weather exposure is a given.

Mental Requirements:

For an employee to succeed in this position they will need to be able to have time management skills, adapt to changing schedules, and contribute to problem solving when needed.

Disclaimer:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.