Job Overview
Family Support Community Health Worker / 40 Hours / Chelsea Health Center
– (3188951)
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The goal of the Healthy Families – Family Support Community Health Worker is to facilitate key components of health care for at most risk families. As Family Support CHW, the worker will be responsible for providing virtual and in-person long-term support, education, and advocacy, for high-risk parents of newborns in Chelsea and surrounding cities. The Healthy Families program assists mothers and fathers, within their cultural context, to develop confidence in their role and ability to parent amid the multiple complex factors in their lives. As a Community Health Worker, he/she will engage with patients to create a trusting relationship, identify barriers to achieve goals to timely follow-up care. The role reports to the Healthy Families Clinical Supervisor and works with other Family Support CHW, as well as other Community Health Workers at the Community Health Improvement Department.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Conduct consistent parenting support virtually and in-person to high-risk pregnant women and parents of newborns who are patients of MGH Chelsea, providing emotional support and education. The parenting support aligns with the Healthy Families America model guidelines. The Family Support CHW will emphasize the importance of healthy attachment while working on the protective factors of resiliency, structure, knowledge of child development, and reduction of social isolation
- Develop trusting relationships by recognizing parents’ strengths, honoring cultural and familial traditions, and encouraging parents’ feelings of self-confidence.
- Promote healthy parent-child attachment, nurturing and bonding. Act as a role model for parenting and basic life skills, such as nurturing, bonding, playing comforting, appropriate discipline, communicating clearly, handling and expressing feelings, and exploring options for problem solving.
- Provide community health work services for patients identified as high risk due to medical or psychosocial challenges. Reduce parents’ social isolation by assisting with access to community resources.
- Work with patients and providers to set goals for patient’s care. Motivate patients for meet their health goals. Work with patient to identify and help patient to address barriers to care.
- Work with primary care providers to reinforce health education messages – the importance of follow-up care and routines of patient care.
- Participate in weekly supervision to review cases and participate in weekly group supervision meetings with the program team to brainstorm particularly challenging cases and to review program updates.
- Maintain regular communication with the patient’s providers through clinical messages in EPIC and ETO data base, emails, phone calls and case review meetings.
- Attend ongoing trainings and Community Health Improvement team meetings.
- Work closely with other members of Community Health Improvement, OB/GYN Unit, Behavioral Health and Pediatric Departments, collaborating on cases, and making cross referrals.
QUALIFICATIONS
- High School Diploma. College level courses in Child Development highly desirable.
- Bi-lingual (Spanish-English; Amharic-English; Tigrigna-English) preferred. Must be able to communicate competently in English.
- Must be empathic, supportive and patient
- Ability to work with people of many cultures
- Ability to take initiative and willingness to learn
- Experience with parenting, child development or with human service work
- Demonstrated commitment to helping underserved people.
- Database skills.
- Able to provide own transportation
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- BS in Psychology/Social Work or related field preferred. High school degree required.
- Minimum two years of working experience. Previous work in community settings preferred.
- Demonstrated commitment to impacting the care of high-risk patients.
- Experience working as a patient navigator/community health worker preferred.
- Ability to work both independently and as a team member in multicultural settings.
- Fluency in Spanish, Amharic and or Tigrigna preferred.
- Detail-oriented with the ability to multi-task.
- Proficient in all Microsoft Applications, including MS Office and Excel.
- Strong time management, organizational and planning skills.
SUPERVISORY RESPONSIBILITY:
N/A
FISCAL RESPONSIBILITY:
N/A
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Chelsea-MGH 151 Everett
Work Locations MGH 151 Everett 151 Everett Avenue Chelsea 02150
Job Social Services/Mental Health – Other
Organization Massachusetts General Hospital(MGH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Status Regular
Recruiting Department MGH Chelsea Health Center
Job Posting Feb 25, 2022
