Job Overview
Position Overview:
The Director, Operational Efficiency supports the Senior Director, Mental Health Operations and the Director of Access, while collaborating with hospitals including psychiatric facilities, community care settings and ambulatory mental health environments to create access to appropriate levels of mental healthcare. The incumbent develops standard work, polices and processes that supports daily oversight of Sutter Health emergency department patients requiring a different level of mental healthcare and promotes throughput of operational performance across all of the acute inpatient mental health. This position identifies solutions and partnerships with associated business plans to support this work. Strategy, growth initiatives, operational excellence and financial stewardship will be high priorities for this position and will ensure alignment with Sutter Health Mission, Vision, Values and organization goals, culture and compliance. This position will support mental health growth and access throughout the continuum.
Qualifications:
Education
Bachelor’s Degree Required
Master’s Degree in Healthcare or Business Administration preferred
Experience
10-12 years experience, including a minimum of 5 years of leadership experience; or the equivalent in job-relevant work experience; Minimum 5 years of organizational effectiveness/development experience required.
Proven experience in organizational development/effectiveness, including diagnoses, solution design, and execution
Experience consulting to senior leaders on organizational development issues
Experience creating and executing large-scale interventions and change programs systematically drive change and deliver measurable results
Demonstrated track record of performance both as a player and a coach while leading a team of organization effectiveness consultants
Proven experience in organizational development/effectiveness, including diagnoses, solution design, and execution
Experience consulting to senior leaders on organizational development issues
Experience creating and executing large-scale interventions and change programs systematically drive change and deliver measurable results
Demonstrated track record of performance both as a player and a coach while leading a team of organization effectiveness consultants
Skills and Knowledge
Demonstrated strategic- and systems-thinking skills
Ability to develop credibility and rapport with senior executives
Demonstrated expertise in change management methods and tools
Ability to lead and manage large, complex projects to successful completion
Strong interpersonal, organizational, strategic and analytical skills
A positive attitude and a team player with a desire to impact change
Advanced skills for partnership and working collaboratively with HR Business Partners and Functional Leadership
A process and analytical orientation for reviewing processes and strategies to ensure successful alignment or opportunities for improvement
Comprehensive understanding of the core business of health care delivery and in influencing senior executives without formal authority
Knowledge of change management, process improvement/redesign, and learning and development.
Knowledge of managerial/supervisory skills/technique
Must have the skills to effectively lead change and transition.
Requires strong collaboration skills to facilitate open sharing of information between various areas of functional expertise within the system and the affiliates. Demonstrated ability to effectively manage/recommend through functional (vs. line) leadership and personal influence to achieve a positive effect.
Ability to develop credibility and rapport with senior executives
Demonstrated expertise in change management methods and tools
Ability to lead and manage large, complex projects to successful completion
Strong interpersonal, organizational, strategic and analytical skills
A positive attitude and a team player with a desire to impact change
Advanced skills for partnership and working collaboratively with HR Business Partners and Functional Leadership
A process and analytical orientation for reviewing processes and strategies to ensure successful alignment or opportunities for improvement
Comprehensive understanding of the core business of health care delivery and in influencing senior executives without formal authority
Knowledge of change management, process improvement/redesign, and learning and development.
Knowledge of managerial/supervisory skills/technique
Must have the skills to effectively lead change and transition.
Requires strong collaboration skills to facilitate open sharing of information between various areas of functional expertise within the system and the affiliates. Demonstrated ability to effectively manage/recommend through functional (vs. line) leadership and personal influence to achieve a positive effect.
Exceptional written and verbal communication, presentation and interpersonal skills are required to establish and maintain highly effective working relationships in an extremely fast paced and demanding work environment.
Strong analytical and conceptual skills.
Ability to develop creative solutions.
Must have demonstrated organizational skills with a keen attention to detail and the ability to effectively manage multiple priorities and projects within given timelines.
Must use systems thinking to recognize issues, synthesize, analyze, problem solve, evaluate, in decision-making and formulate breakthrough strategies and business plans for improvement and growth.
Demonstrates Sutter Health’s Core Values:
Strong analytical and conceptual skills.
Ability to develop creative solutions.
Must have demonstrated organizational skills with a keen attention to detail and the ability to effectively manage multiple priorities and projects within given timelines.
Must use systems thinking to recognize issues, synthesize, analyze, problem solve, evaluate, in decision-making and formulate breakthrough strategies and business plans for improvement and growth.
Demonstrates Sutter Health’s Core Values:
- Honesty & Integrity: acting openly and truthfully
- Excellence & Quality: exceed customer expectations, deliver premier levels of quality and highest levels of safety
- Innovation: continually creates and seeks out and adopts new ways of providing value
- Affordability: deliver services efficiently by using resources responsibly
- Teamwork: recognizes the power of combined efforts and accountability to each other and our customers
- Compassion & Caring: treat those we service and one another with concern, kindness and respect
- Community: work to understand and best service the diverse needs of our communities
Organization:Sutter Health System Office
Employee Status: Regular
Benefits: Yes
Position Status: Exempt
Union: No
Job Shift: Day
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Monday-Friday
Weekend Requirements: Rotating
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
