Job Overview
Description
Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Crisis Technician to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.
For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services
The casual Crisis Technician I will assist in consumer services, while maintaining a warm, friendly and hospitable environment. This individual will answer questions, obtain clinical information and documentation of all duties previously mentioned.
Responsibilities:
- Act as a member of the recovery team to provide direct care to individuals and families of the walk-in & structured residence based on CSSP principles, recovery and rehabilitation model of care.
- Provide supportive counseling to promote consumer stability by utilizing a person centered, strength-based model of intervention.
- Participate as member of a multidisciplinary treatment team, working in conjunction with crisis care staff, program staff, and physicians and participate in the development and implementation of treatment plans.
- Aid with ADLs, hygiene and laundry as needed.
- Manage crisis situations effectively using positive approaches.
- Meet standards for documentation and completes all required paperwork.
- Use motivational interviewing with Consumers in a crisis office/residential setting.
- Participate in interdisciplinary activities such as staff meetings.
- Maintain the therapeutic milieu, including safety.
Qualifications
- High school diploma or equivalent. B.S. degree preferred.
- Crisis experience preferred.
- Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
- Provide direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
- Excellent interpersonal relations and disposition that is warm, friendly, caring, kind, and hospitable toward consumers and colleagues.
- Ability work efficiently and independently in crisis setting. Ability to work collaboratively within a multidisciplinary team.
- Ability to work under stress, with an unpredictable consumer flow.
- Flexible schedule; rotating shifts.
- May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.
Licensure, Certifications, and Clearances:
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
