Coordinator - Clinical Technologies - Behavioral Health Jobs

Job Overview

Job Description: Coordinator – Clinical Technologies (ID#177)

National Suicide Prevention Lifeline

Full-Time / Remote

Description: Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

The National Suicide Prevention Lifeline (Lifeline) is a program administered by Vibrant. The Lifeline in a national network of approx. 200 independently owned crisis call centers across the country.

Position Objective: The Coordinator – Clinical Technologies is responsible for continuing to develop, define, and expand program best practices and expertise in providing mental health care across various technological modalities and providing clinical assistance to the Lifeline network members (a network of 165+ independently owned crisis centers across the country) in these areas. This position requires frequent interaction with Lifeline network centers and leaders in the suicide prevention and crisis center communities.

Primary Program:

National Suicide Prevention Lifeline

Reports to:

Program Manager – Clinical Technologies

Essential Duties and Responsibilities:

Develop and expand clinical program knowledge and expertise in various digital and online technologies.
Provide crisis centers with guidance, training, and information on up-to-date research on providing suicide prevention/crisis services via various modalities including chat, text, and mobile apps.
Work with external evaluation team to apply lessons learned and to improve and expand emerging best practices in clinical technologies and disseminate to crisis centers.
Work with the Standards, Training, and Practices department as needed in the development of training and procedural tools for Lifeline centers in these modalities.
Facilitate a community of best practices regarding Clinical Technologies among crisis centers by interfacing directly with crisis centers (in the form of webinars, discussion boards, and other network communications)
Develop and implement formal quality assurance protocols for Lifeline chat and text based programs with particular focus on adherence to Lifeline best practices in helping callers at risk for suicide.
Assist in the development of an online digital space where people in need of support can go for resources, distraction, and other coping tools.
Work with social media and other online or digital platforms to expand safety procedures for anyone who is seeking support on these platforms.
Monitor relevant blogs and list-serves and promote Lifeline when applicable.
Represent Lifeline at major national or regional conferences and advisory committees that will enhance Lifeline’s recognized leadership in best practices in Clinical Technologies.
Respond to emails from public website.
Other duties as assigned.

Required Skills:

Excellent verbal, written and computer skills.
Strong analytical skills; ability to problem solve.
Courteous and professional manner.
Effective time management and organizational skills.
Strong customer-service orientation.
Ability to work cooperatively and effectively with others.
Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency.
Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint.

Qualifications:

Candidate will have an interest in mental health/suicide prevention, some familiarity with the nonprofit sector, experience with technology, and in interest in developing access to crisis work through various technological mediums.
Have experience delivering crisis services over one or more technologies (e.g. chat, text, apps, and online platforms).
A Master’s degree in Social Work, Counseling, or a related field.

Salary :$60K-$65K

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.