Case Manager- Permanent Supportive Housing

Job Overview

Case Manager- Permanent Supportive Housing

Why work for us?

Position Summary

The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and “whatever it takes” approach to services.

Responsibilities

Accept, screen, and process referrals from DHS and other HFH partners.
Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS.
Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
Meet with clients frequently and regularly in the home, community, and office and accompany clients to appointments as needed.
Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line. Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
Provide transportation assistance, including transportation via personal vehicle. Participate in case conferences to review clients’ progress and address any challenges. Collaborate and communicate with HFH partners on a regular basis. Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services. Maintain updated and accurate client files and documentation. Participate in staff meetings and other agency events as requested.

Mindsets

You’re a people person. You find great satisfaction in working with a diverse population of people needing various supports. You like people and they like you.

Good customer service matters to you. You take pride in providing person-centered services and believe that it’s a reflection on you, your work and the organization you represent.

Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.

You’re a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.

You thrive in a dynamic environment. You’re at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude

Professional Experience

At least 1 year of experience working with homeless individuals and a Bachelor’s Degree in Social Work, Psychology, Sociology or a related field OR at least 2 years of experience providing direct mental health and/or intensive case management services
Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder
Experience working with individuals affected by the criminal justice system preferred

Knowledge, Skills, and Ability

Strong interpersonal and client engagement skills
Excellent verbal and written communication skills
Flexibility regarding scheduling and prioritizing of tasks
Willingness to travel and spend significant time in the field
Able to transport clients in your vehicle
Basic computer knowledge (MS Word and Excel required)
Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing
Ability to work independently and utilize critical thinking skills in decision-making situations
Good organizational and record-keeping skills
Possession of a valid, clean California driver’s license and a personal insured vehicle are required
Bilingual in English/Spanish preferred