Case Manager III - Service Coordinator/Early Intervention

Job Overview

Description

The City of Norfolk is seeking a Case Manager III – Service Coordinator to join the Early Intervention Team within the Norfolk Community Services Board.

Provides Service Coordination/case management services to children, birth to three years of age, with developmental delays, diagnosed conditions or atypical development & their families by assessing, planning, linking, monitoring, and advocating for them in response to their changing needs. Completes clinical documentation in accordance with agency and regulatory guidelines.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the CSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

Work Location: Robin Hood Road, Norfolk, Virginia
Work Schedule: Monday – Friday 8:30am-5:00pm

Essential Functions

Essential functions include but are not limited to:

Provides early intervention service coordination from initial referral through transition/discharge.
Develops an Individualized Family Service Plan (IFSP) based on assessment information conducted by a multidisciplinary team and in collaboration with the client’s family.
Reviews and updates the IFSP at least every 6 months and conducts a complete revision of the IFSP annually.
Maintains documentation in accordance with State regulations.
Complies with Part C, Medicaid, DBHDS, and City requirements.
Contacts families and/or service providers monthly by phone or in person.
Links children and families to appropriate resources and supports.
Monitors progress, service delivery, and family satisfaction with services. Provides practical counseling and education to guide the family/caregiver in problem solving strategies and develops a supportive relationship with the family.
Performs crisis intervention to resolve critical situations.
Performs related work as assigned.

Education/Experience

Bachelor’s degree in a human services field required.

Two years experience in a human services field related to the areas of assignment (Early Intervention) required.

Additional Information & Requirements

Vaccination Requirement: The City of Norfolk values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for a position, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are selected to join Team Norfolk, you will be required to provide proof of vaccination or be granted a medical or religious exemption.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022 until June 30, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.