Job Overview
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we’re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
The Telecare programs operate under contract with the Stanislaus County Department of Mental Health and are funded by the Mental Health Services Act (MHSA) and Stanislaus County Behavioral Health and Recovery Services (BHRS). There are three levels of care including Assertive Community Treatment (ACT), Intensive Community Supports (ICS), and Wellness. These levels of care provide specialty mental health services to a mix of populations including adults, older adults, transition-aged young adults, individuals with co-occurring disorders, those who are uninsured or underinsured, and persons representing underserved groups in Stanislaus County.
Employment Status: Full-Time
Shift: AM 8:30 am – 5:00 pm
Days: Monday – Friday
POSITION SUMMARY
Under direct supervision, serves as a primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community. In addition, this position provides knowledge of a specialty area to the treatment team and program.
ESSENTIAL FUNCTIONS
- Demonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
- Collaborate with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
- Consistent with area of expertise, provides specialized services and interventions related to specialty, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
- Facilitate groups according to the needs and interests of members served in the area of specialty
- Provide appropriate interventions in crisis situations
- On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
- Collect required data and completes required documentation
- Coordinate transitions to lower levels of care
- Maintain awareness of community resources and assists members served in appropriate use of community resources
- Assist members served with all needs, including Activities of Daily Living
- Assist members served in making and getting to essential appointments
- Assist and advocates for members served in obtaining appropriate benefits; provide representative payee services
- Ensure that members served understand their legal status and rights
- Help members served achieve greater independence and autonomy
- Safeguard confidentiality; adheres to HIPPA policies
- Provide wraparound services that encompass whole person care
- Provide transportation when needed and appropriate and linkage to community resources
- Provide and document quality and quantity of direct services as required by program standards
- Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle (acceptable driving record and vehicle inspection for safety)
QUALIFICATIONS
Required:
- High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services
- Must possess at least 1 year of experience in the area of specialty served (e.g. Benefits, Educational, Employment, etc.)
- Sensitivity to multi-cultural populations and issues
- Must be at least 18 years of age
- Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred:
- Four (4) years’ experience in a behavioral health setting
- Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
- Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service
- Experience in and knowledge of a specialty area to be provided with general case management of team.
SKILLS
- Thorough understanding of the rights of members served and relevant legal processes
- Effective written and verbal communication skills
- Good computer/technology skills
- Ability to assess safety risks
- Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
- Excellent driving skills
- Knowledge of basic medical and psychiatric terminology
- Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).
EOE AA M/F/V/Disability
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
