Overview
CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.
CHI St. Vincent provides you with the same level of care you provide to others. We care about our employee’s well-being and offer benefits that complement and support your work/life balance.
We offer the following benefits to support you and your family:
-
Free Premium Membership to our Care@Work program to help employees with child care, pet care, senior caregivers, housekeepers & more.
- Health/Dental/Vision Insurance
- Flexible spending accounts
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Adoption Assistance
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
Responsibilities
Requirements:
JOB SUMMARY: The Intake Coordinator is responsible for intake processing by receiving written and telephone requests for service; communication and documentation of patient information; processing referrals; coordination of admissions and home from the hospital referrals; managing patient information systems; teamwork; interpreting Medicare and Medicaid requirements and regulation. Must adhere to all rules, regulations, and standards of accrediting and regulatory bodies.
COMMUNICATION AND DOCUMENTATION
Receives and documents information on new and current patients via telephone and
fax machine from physicians and hospital staff.
Conducts telephone interviews to obtain patient information from referral sources.
Establishes rapport with new physicians and obtains physician’s UPIN number.
Coordinates activities with RN, obtains guidance when indicated.
When necessary, coordinate patient placement at other Behavioral Health providers.
Communicates patient information and bed number to the PIC.
Maintains confidentiality per HIPAA standards.
PROCESSES REFERRALS
Effectively processes referrals by performing clerical functions to assure patient
admission is made in a timely manner.
Determines funding source.
Makes referrals to other community resources if service is not provided by Behavioral Health.
Checks patient data to see if the patient has received previous service, and records pertinent data.
Records referral data on Intake Log.
Process reports and statistics as requested.
Performs pre-certification process with private insurance
COORDINATION OF ADMISSIONS AND HOME FROM HOSPITAL REFERRALS.
Effectively coordinates admissions of new patients and home from hospital patients with appropriate nursing team.
Completes appropriate Intake paperwork.
Calls team and attaches Intake paperwork to Admissions packet, for pickup.
Assists case management as needed with referrals.
INFORMATION SYSTEMS
Enters patient information into the computer.
Process reports as requested.
Maintain the indigent day spreadsheet.
Update the Behavioral Health Census.
TEAMWORK
Participates in team meetings and inservices as required.
Follows Agency policies and procedures in all aspects of the position.
Participates in educational programs to maintain professional skill level.
Maintains confidentiality of client and employee information per agency policies.
Assist with Peer Education and orientation as assigned by the Clinical Director.
INTERPRETS MEDICARE AND MEDICAID REQUIREMENTS AND REGULATIONS TO PATIENTS AND REFERRAL SOURCES.
Takes inquiry calls for behavioral health services.
Interprets Medicare and Medicaid requirements to patients and referral sources.
Screens inquiries/referrals for pay source and needs.
Route inquiries/referrals to appropriate teams, services, or agencies.
Qualifications
Qualifications:
MINIMUM QUALIFICATIONS:
Education: High School diploma or equivalent required. Bachelor’s Degree in Psychology, Social Work, Business or Allied Health preferred
Experience: Experience in the admissions intake process, MD referral, and insurance verification is preferred. 1 years experience preferred
Physical Requirements: Sufficient sight to read physicians’ orders and clinical records, ability to speak coherently for telephone communication; ability to use hands, fingers and arms sufficiently to perform data entry and skilled nursing visits using current nursing practices; possess independent mobility to go to and into various offices and patients homes; ability to sit for extended time periods required.
Skills: Demonstrated communication skills required with ability to talk with physicians and physicians’ nurses and hospital staff; ability to document information and produce required reports; projects, through professional behavior, a positive image of the agency to the community; great customer service skill; computer skills required, with ability and knowledge to operate fax machine and copier; ability to multitask, work efficiently, ability to understand, interpret, and communicate Medicare and Medicaid requirements to patients and referrals.
