Job Overview
GENERAL REQUIREMENTS
- Responsible for collecting and inputting demographic, insurance and specific billing information taken directly from patient by registering new patients in the computer system and updating information on established patients every time they come into the center. Includes obtaining valid identification and insurance verification through computer and by phone.
- Identify, educate and enroll patients on Eagle Care (sliding scale fee) program. Informs patients of income verification process and account status. Associate will meet with patient to determine if they are true self pay or whether they will qualify for the Affordable Care Act and/or Medicaid/CHIP.
- Set-up patient charts with accurate information for medical colleagues to be able to input data into correct charts.
- Determine patient type and category (migrant/seasonal/other).
- Monitors patient and visitor traffic during clinic hours and greets all patients. Accurately performs check in and check out process.
- Input visit charges accurately including input of all applicable diagnosis codes and minimum fee charges.
- Responsible for balancing and closing out cash drawers. Preparing end of day reports while maintaining a cash drawer with adequate change to operate. Includes daily balancing cash and reports for submission to finance department.
- Assist patients with payment options for those who have high balances by educating and committing patients to a payment plan to resolve their outstanding balance.
- Scheduling patients for follow-up or new visits as needed.
- Maintain adequate supplies at workstation to efficiently check in and check out patients with minimum wait time including adult and pediatric charts, office supplies and up-to-date blank forms required for patient check in process.
- Responsible for communicating information to clients and visitors regarding services of the center and how to utilize these services. Provide written medical excuse absentee forms.
- Occasionally attends health fairs and outreach events as needed.
- Assist patient with appeals to the Marketplace for eligibility and appeals to the insurance companies for payments on their medical bills.
- Provide outreach to consumers in both individual and group settings, focusing on broad topics related to health insurance and coverage options.
- Provide weekly progress reports on education contacts, completed enrollments and other metrics as required.
- Participate in all federal and organizationally mandated training related to outreach eligibility navigation.
- Present Eagle Excellence Service at all times.
- Participate in Saturday rotation as needed.
- Other duties as assigned
Experience
Preferred
- Three (3) years’ experience in related experience. Behavioral Health (Preferred)-Combination of education and experience will be considered.
Education
Preferred
- Associates or better
Job Type: Full-time
