Behavioral Health Case Manager

Company DescriptionAt NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and individuals who generally experience barriers to holistic, patient-centered, culturally sensitive health and wellness services.

NATIVE HEALTH currently provides a wide range of programs, including primary medical, dental, behavioral health, WIC (available at four sites), and community health and wellness programs.

We provide services to over 18,000 individuals per year, resulting in over 70,000 visits. NATIVE HEALTH is a private, non-profit 501(c)(3) organization and is led by a Chief Executive Officer under the supervision of the Board of Directors.

NATIVE HEALTH is accredited by the Accreditation Association for Ambulatory Health Care, Inc.

NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits
• Paid Time Off
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

COVID-19 Vaccination Required

Job Description
The Behavioral Health Case Manager serves as a member of a multi-disciplinary patient care team for NATIVE HEALTH’S Behavioral Health Division. The Behavioral Health Case Manager provides case management services that support the treatment goals of the patients care plan. The Behavioral Health Case Manager represents the company professionally and positively to enhance and promote the core values and mission of NATIVE HEALTH, always exercising utmost discretion, diplomacy and tact in customer transactions. The Behavioral Health Case Manager reports directly to the Behavioral Health Coordinator.

KEY ACCOUNTABILITIES:

• Provides non-intensive case management services in support of Behavioral Health patients and providers.
• Supports the behavioral health program and its team members.
• Participates in quality improvement and quality assurance activities for the department.
• Supports the organization as needed

Qualifications
QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:

• Bachelor degree in Social Work is required.
• Master’s Degree in Social Work or related field is preferred.
• Two years of related case management experience is required. Experience working with underserved and diverse populations is preferred.
• Possess current and unrestricted Arizona driver’s license with no DUI/DWI or reckless driving convictions in the last five years.
• Must present a current Class I Fingerprint Clearance Card prior to employment.
• Must pass alcohol/substance abuse testing upon employment, and submit to random testing during the course of employment.
• Must have an updated Immunization (IZ) Record.
• Must have a current (within 12 months) Tuberculosis (TB) skin test or x-ray report upon employment and provide an update annually.
• Must obtain a CPR and First Aid Card within ninety (90) calendar days of employment and maintain valid updated training during employment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of case management practices.
• Foster a person-centered approach and maximize patient self-determination.
• Demonstrates respect for the patient’s preferences, interests, needs, culture, language, and belief system.
• Positive attitude and the ability to advocate on behalf of the patient’s needs.
• Knowledge of existing social and behavioral health resources for patient care.
• Excellent written and verbal communication skills and ability to establish rapport.
• Good documentation skills, including detailed and accurate documentation.
• Mental health/substance abuse terminology knowledge and understanding. Knowledge of mental health issues of the populations served.
• Ability to work independently with strong sense of focus, task-oriented, non-judgmental, and clear sense of boundaries.
• A strong sense of and respect for confidentiality.
• Courteous, honest and professional at all times.
• Customer service oriented.
• Ability to plan own work and carry out assignments effectively.
• Excellent computer skills with Microsoft Office and electronic health record.
• Remain current and complete on time, all assigned Relias trainings.

Additional Information
NATIVE HEALTH. is an EEOC, Employment-At-Will, and Native American Preference employer. Drug Free and Commercial Smoke-Free work environment.