Job Overview
At Workplace Options, we help people and our services have never been more in demand. If you are a mental health provider that wants to provide emotional support to clients from around the world, we want to start a conversation with you!
What Makes WPO Unique
WPO is the world’s largest privately owned and independent provider of integrated employee wellbeing solutions. Our clients trust us to provide their employees with a high level of emotional, physical and practical support including crisis response, stress management, EAP counseling, work-life services, dependent care referral, training, and wellness coaching. Drawing from an international network of credentialed providers and professionals, we deliver 24/7 support for over 100,000+ companies representing 65 million employees in 200+ countries.
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. We consider professional development to be part of our overall employee wellbeing strategy. Which is why we offer training reimbursement, a stipend for clinical supervision, a mentorship program, leadership development, and ongoing clinical training.
Other examples of our commitment to employee wellbeing include:
- On-site 24/7 gym access
- On-site trainers
- Subsidized healthy food options in our café
- Wellness rewards
- Lactation facilities and support for employees/spouses who are nursing
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
- Back-up child care resources during holidays and inclement weather (and unexpected global pandemics)
- Remote working up to two days per week (available after 1 year of employment)
- Monthly clinical supervision
- Clinical trainings within the team on topics that we encounter from the populations we support.
- Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs.
Want to learn more about what its really like to be a counselor at WPO?
https://www.youtube.com/watch?v=XOFbm9E93Mg
In addition, clinicians can apply to our unique and competitive exchange program which gives employees an opportunity to work out of our global service centers (UK, India, France, Portugal, or Raleigh). The exchange program provides the opportunity to live as a local, while working alongside your colleagues in another office and immersing yourself into the location’s culture.
WPO’s traditional benefits include:
- Competitive salary
- Full Benefits Package + Paid Time Off
- 401k match
Current Opportunity
We are seeking an EAP Counselor to join the our US clinical team. The clinical team plays a major role in the face (the heart) of our company. Team members engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. Our EAP counselors engage in Single Session Therapy with participants and provide warmth and empathy while having an engaging conversation to help determine the best course of action for those reaching out to us.
It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. The majority of the day is spent, providing in-the-moment support, assessing for suitability of short-term counselling, engaging in crisis management, and always working collaboratively with the caller on what will be the best treatment plan going forward. As part of WPO’s commitment to a holistic approach to care, you will regularly connect clients to external resources or within WPO. You will definitely never be bored working in WPO’s fast-paced environment.
Responsibilities include:
- Providing Single Session Therapy
- Assessing clients for suitability for short-term counseling
- Collaboratively developing clear and concise treatment plans for clients
- Providing clear clinical documentation in our case management system
- Adhering to the ethical and legal standards which govern service delivery, as well as policies and procedures, which apply to the organization and country, as appropriate.
- Assessing and managing high risk calls and working closely with individuals at risk.
To be successful in this role, you need to possess a genuine curiosity in people from all ages, cultures, and backgrounds with the clinical skills to engage and listen while providing clinical interventions such as CBT, solution-focused and Motivational Interviewing techniques. Given the range of populations we support, you need to be comfortable working with individuals presenting with high-risk behavior, complex mental health issues and situation of crisis. We provide support 24/7 and thus, our team works in the morning, afternoon, evening and overnight, however, shifts are always consistent
Requirements
• Social worker, Counselor or Psychologist with accompanying Master’s degree or diploma
- Licensure or clinical certification preferred
- Minimum 2 years direct client-contact providing counseling or mental health services (post-qualification)
- Experience providing assessments and/or using clinical assessment tools
- Training in crisis support, CBT, solution-focused therapy, or mindfulness-based techniques are an asset
The responsibilities of a clinical counselor can be heavy. The good thing is you are never alone. The community of global counselors and clinical management at WPO is very supportive of one another. If you hold the ability to engage with people from all corners of the world in a warm and empathic approach while guiding them through difficult times, this is the role for you!
